Hern IT LLC located in USA is a Registered member of the Intel Security Partner Program. Hern IT LLC in an authorized reseller of all McAfee Products.
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About McAfee Softwares
McAfee is the world’s leading security product company. McAfee provides security services that helps to secure systems and networks all around the world, McAfee protects customers and businesses from the all the latest malware, spyware and online threats. McAfee Security solutions are intended to work collectively, integrating antispyware, antimalware, Trojan horse, worms and antivirus software. It helps to manage security features that reduce risk, improve Internet security, and helps to keep data secure. We here at Risezone provides McAfee technical Support for any McAfee Issue, we provide any technical help like installation, configuration, security analytics and other virus issues.
Disclaimer : Hern IT LLC is authorized partner of McAfee products. Ecommerce and support are provided by McAfee Inc. As an authorized partner we are able to provide you with the official McAfee antivirus products..All logos and brand images belong to their respective copyright holders and companies.We are a third party independent Sale and Service provider. No such linkage with any brand is implied nor should be assumed.We only give support to prodcuts purchased from our site. You might receive the support free from Mcafee if purchased from Mcafee offical site.
Order Information :
How do I start a new order?
Our site is user-friendly to choose the product from individual manufacturer page and choose the subscription and pay for the product. Once the purchase is made, the download link and the serial key for activation will be emailed promptly. We will attach the instruction and step by step guide for installation in the mail.
What payment methods can I use?
We accept Visa®, MasterCard®, Discover®, American Express®, Discover®
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
• The card is expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact our toll free number for help. When you contact Customer Service you may be asked for any error message numbers you received
When will my credit card be charged?
Software and Service purchases will be charged to your card the day your order is placed.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "Hern IT LLC USA"
The “authorization” amount on your credit card statement indicates that the payment information you entered is valid and the funds are available in your account for the purchase. The “settlement” amount on your credit card statement indicates that the funds were successfully deducted from your account and the transaction is completed.
How do I get a copy of my invoice?
An email copy of invoice will be sent to your email, immediately after completing the purchase. If you need a hard copy of an invoice, please contact our toll free number.
Technical Assistance ?
How do I get technical support for my product?
You can contact our toll free number for any technical supporting regarding your purchase.
Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
How do I download my purchase?
You can click on the Download button on the download link provided on your emailed receipt. The email receipt of your purchase will contain the download link and serial key. The email will have further instructions as well. You can also call our toll free number for hassle free purchase and installation assistance.
How can I re-download software that I have already purchased?
To download software you have already purchased, please call our toll free number or email at email@example.com. Your download link and serial key will be sent to you after verifying the purchase record.
How do I get a physical version of my downloaded product?
Currently, we are selling the download versions only. You can expect the physical version at the earliest in our website. If you would like to order a physical CD, please contact our Sales team for assistance.
How do I find my software key?
Your email receipt will contain your software key. It can be found under the Order Details section of your receipt. If you do not have a copy of your receipt, please try the key lookup tool on our website, please do not hesitate to call our customer care department.
What do I do if my software key is not working?
First, ensure you have the correct software key. If you continue to experience trouble, please contact our customer care department for immediate solution or email us at firstname.lastname@example.org. (Response time: 24-48 hours)
Returns and Cancellations
How do I request a refund?
To request a refund, please call our customer care department or email us at squadtecchie.com. We will review your request and will contact you within 24-48 hours. Our billing department will closely work on the request and upon validation the request will be processed.
When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after your refund request has been fulfilled.
What is your policy on cancelled subscriptions?
Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.
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