This website is operated by Hern IT LLC , USA. Throughout the site, the terms "we", "us" and "our" refer to Hern IT LLC . Buy Software, Offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The Terms and Conditions of Hern IT LLC USA is a legal “Contract” between you (either an individual or an entity that you are representing, hereinafter "you") and Hern IT LLC USA for the Technical Services. Your use of the Services constitutes your agreement to the terms of this Contract and you. Itacknowledges that Hern IT LLC USA would not agree to provide the Services without that assent. The Services include web services and IT services and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid account with Hern IT LLC USA.

Hern IT LLC USA is an independent service provider for new generation technology based devices and web based application programs and not associated with any other third party.

Limitation of Liability

  • Not withstanding anything to the contrary in no event shall Hern IT LLC USA be liable to you in excess of the amounts actually paid by you to Hern IT LLC USA under the Plan Order that is the subject of the dispute.

  • The Hern IT LLC USA, and all content provided on or through the site, are provided on an "as is" and "as available" basis, except where expressly provided otherwise.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Refund Policy

  • We take utmost care about the packages purchased by our customers through the purchase form both online and offline.

  • We always strive for 100% satisfaction of our customers related to the Hern IT LLC USA. But, if some time things go wrong or in the unlikely event related to the Hern IT LLC USA, we do have refund policy for our customers.

  • There are some eligibility criteria for refund of amount, which are as follows:-

You are eligible for:

  • Full refund: if issue is not resolved within 7 days, for incident based plan only.

  • Subscription based plan, you will be eligible for full refund if none of the issues are resolved within 15 days after registration.

  • If one or more issues are resolved and customer still wants refund of his/her amount before time period defined in the agreement then partial refund will be done, after deducting the service charge on resolved issues.

You are not eligible for:

  • Any refund if the cases are closed after customer's permission.

  • We're sorry but we cannot accept returns on download keycodes unless the code is defective.

  • If you have ordered the wrong item by mistake please order the correct item and reference the correct part number above, using the “Other" section. We will ship out your new order and email you

  • Refund if within a week the case gets closed.

  • Refund if the issues are resolved and 60 days of subscription has passed, only partial refund will be initiated for rest of the period that remains.

  • Cases which are fixed and something goes wrong on the computer due to hardware damage, however services will be continued on the existing computer or can be switched to a new computer.

  • Note: Hern IT LLC USA is always with you for help in different ways. We encouraged that before filing any dispute directly from bank, kindly give us a call or email so that final settlement can be done on mutual understanding.

Renewal / Upgrade Policy

  • You would be eligible to renew/upgrade the services any time before your service plan get expired, however remaining month/days of subscription will be credited to your renewed/upgraded service plan.

  • Note: In case of Incidence Plan renew/upgrade will not be an option.

Cancellation And Termination

  • All right reserved to Hern IT LLC USA to refuse service for any reason at any time to anyone.

  • Any use of service/software which is illegal may result in termination of your contract and may lead to cancellation of your account.

  • You are solely responsible for properly canceling your account.

  • Hern IT LLC USA, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with Hern IT LLC USA, among other reasons. Such termination of the Service/Contract will result in the deactivation or deletion of your Account or your access to your PC Support Contract.

Services / Plans

  • Your services refer to your contract with Hern IT LLC USA under the plan that you entered with. Hern IT LLC USA offers multiple service plans, which entitles you to access our technical support agents 24/7 for the duration of the contract. In this duration of your service plan, you can call our technicians any time for technical issues with your computers / peripherals included in the service plan.

  • Hern IT LLC USA reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Out of Scope Services

  • Hardware failure/Dead Devices

  • Power failure

  • ISP(Internet Service Provider) issues

  • How To Issues

  • Tutorials

  • Any other issue which is diagnostic by our expert technician that can not be fixed neither on remote control nor on phone support or chat support.

Transfer of Services

  • The Services of your subscription are only transferable/switch once during the subscription period from one computer to another owned by you.

Privacy Policy

  • Hern IT LLC USA is committed to protecting your privacy. We only use the information that we collect about you lawfully and related to your subscription with us and orders. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best of our services.

  • We never ask for the sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we are concern about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. The personal information which we have will be held securely in accordance with our internal security policy and the law.

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Hern IT LLC USA implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

  • Note: None of customer’s financial related information is saved by Hern IT LLC USA. You have the privilege to refuse any marketing/promotional email from us or from another trader in the future. If you have any questions/comments about our services please feel free to contact Hern IT LLC USA.

Data Protection

  • If customer loses any of data or information because of any hardware fault, Hern IT LLC USA will not be responsible for the loss. However, Hern IT LLC USA guides the customers with best of the ability at least to save or backup his/her important information.

  • Hern IT LLC USA does not provide data backup or restoration services. You are solely responsible for maintaining and backing up all information, data, text or other materials and software stored on your computer and storage media before ordering the services. You acknowledge and agree that Hern IT LLC USA or its referral partners have no responsibility or liabilityunder any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.

  • Hern IT LLC USA does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

Payments / Credit Card Billing

  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file.

  • None of customer’s financial related information is saved by Hern IT LLC USA.

  • In process of signup with Hern IT LLC USA, you may be asked for credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Hern IT LLC USA to charge and/or place a hold on your credit card with respect to any unpaid charges for Services. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Hern IT LLC USA and/or any other company who bills products or services, or acts as billing agent for Hern IT LLC USA to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Hern IT LLC USA with updated credit card information upon Hern IT LLC USA’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Hern IT LLC USA nor any Hern IT LLC USA affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Hern IT LLC USA’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $20.00.

General Terms

  • Technical support is only provided via email, chat and on call.

  • Currently the service is available only in English language, all other languages would be entertained on best effort basis.

  • Verbal, written or other abuse (including threats of abuse or retribution) by any Hern IT LLC USA customer to any Hern IT LLC USA employee, member, or officer will result in immediate contract termination.

  • You must not modify, or resell our services to a third-party unless explicitly specified by us. Any liability that arises from this would be solely yours.

  • Any further questions about the Terms of Service should be sent to

Acceptance of Agreement

  • Hern IT LLC USA provides access to its Services online which may require you to enter into agreements or receive notices electronically. Accordingly, you acknowledge and agree that by clicking "I Agree" or "I Accept" or “Submit” anywhere on a Hern IT LLC USA website:

  • You agree to conduct electronically the particular transaction into which you thereby enter including, without limitation, entering into this Agreement;

  • You have read and understand the electronic copy of electronic contracts, notices and records, including, without limitation, this Agreement, and any policies and any amendments hereto or thereto;

Uulawful Activity

  • Hern IT LLC USA reserve all right to investigate complaints or reported violations of this Contract and to take any action we adjudge appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information. If you have any question or query related to our Terms And Condition, please feel free to email us


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Long Beach, CA 90806

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